Last Updated: January 2026 | This Privacy Policy applies to all services on the Vipbat platform.
Short Message: By creating an account or using any Vipbat service, you are considered to have read and accepted this Privacy Policy. We believe in full transparency — there are no hidden terms.
1What data do we collect?
Vipbat collects certain information to deliver the best gaming experience and keep your account secure. This information falls into three categories: data you provide directly, data collected automatically, and data received from third parties.
Information you provide directly:
- Full name, date of birth, and nationality
- Email Address & Mobile Number
- Username and Password
- Copy of national ID or passport for KYC verification
- Payment account details (mobile banking number, bank account, etc.)
- Information provided when contacting the support team
Automatically Collected Data:
- IP address and device information (operating system, browser)
- Login time, session duration & browsing patterns
- Game history, bet amounts, and transaction details
- Preferences stored via cookies and local storage
Our Assurance: Vipbat never stores your bank card number, CVV, or full payment card details. All payment-related information is processed directly through the payment gateway.
2How is your data used?
Vipbat uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary or unrelated to our services.
| Purpose |
Data Used |
Legal Basis |
| Account Creation & Management |
Name, email address, and mobile number |
Contract Fulfillment |
| KYC Identity Verification |
Identity document and date of birth |
Legal Obligation |
| Payment Processing |
Payment details and transaction history |
Contract Fulfillment |
| Fraud Prevention |
IP, device, and behavioral data |
Legitimate Interest |
| Customer Support |
Contact details, complaint description |
Contract Fulfillment |
| Sending Personalized Offers |
Game preferences and activity |
Consent |
Vipbat analyzes your gaming behavior as part of its responsible gaming framework. If any unusual gaming patterns are detected, we may reach out to offer support.
3Who is your data shared with?
Vipbat never sells your personal data. However, limited information may be shared in specific circumstances necessary for operating our services:
- Payment Providers: Only the minimum information required to process deposits and withdrawals is shared with payment gateways.
- KYC Verification Service: Data may be shared with approved third-party KYC providers for identity verification purposes.
- Law Enforcement: Specific data may be disclosed to government authorities in response to a court order or legal obligation.
- Technology Service Providers: Trusted providers handling server hosting and other technical services may be granted limited access to data.
Important: All third parties working with Vipbat are bound by strict confidentiality agreements. They may only use your data for the specified purpose and cannot use it for their own benefit or sell it.
4Cookie Policy
Vipbat uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience. We use the following types of cookies:
Essential Cookies
Analytics Cookies
Functional Cookies
Marketing Cookies
- Essential Cookies: Without these, Vipbat cannot function properly. They are required for login sessions and security.
- Analytics Cookies: Collects anonymous data to understand how users interact with Vipbat. No personal information is included.
- Functional Cookies: Used to remember your preferred language, theme, and other settings.
- Marketing Cookies: Used to show you relevant promotional offers based on your preferences. You can opt out of this at any time.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Vipbat features.
5How Long Is Data Retained?
Vipbat retains your data only for as long as necessary. All information remains active while your account is open. After account closure, different retention periods apply depending on the type of data:
- Transaction & Financial Data: May be retained for up to 5 years after account closure for legal and regulatory compliance.
- KYC Documents: Retained for up to 5 years to meet legal obligations.
- Game History: Retained for up to 2 years after account closure for dispute resolution purposes.
- Marketing Preferences: Deleted immediately upon withdrawal of consent.
- Support Contact: Retained for up to 1 year after the issue is resolved.
Good to Know: Vipbat automatically deletes data after its retention period expires. You do not need to submit a separate request — this is handled as part of our automated data management process.
6Your Privacy Rights
As a Vipbat user, you have important rights over your own data. We respect those rights and are always here to help you exercise them.
Right to Access
You have the right to know what data we hold about you and to receive a copy of it.
Right to Rectification
You can request corrections to any inaccurate information we hold about you.
Right to Erasure
Under certain conditions, you may request the deletion of your personal data.
Right to Restrict Processing
Under certain circumstances, you may request that the processing of your data be restricted.
Right to Object
You can opt out of having your data used for marketing purposes.
Right to Data Portability
You can request a copy of your data in a structured, portable format.
To Exercise These Rights [email protected] Send us an email or reach out via live chat. Vipbat will respond to your request within 30 business days.
7Children's Privacy Protection
Vipbat strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.
Age verification is carried out at registration, and proof of age documents are checked during the KYC process. Should we receive any data relating to a minor, it will be deleted immediately and the associated account will be closed.
For Parents: If your child has accidentally created a Vipbat account, please contact
[email protected] immediately. We will promptly delete the account and all associated data.
8Our Security Measures for Data Protection
Vipbat employs industry-leading technical and organizational measures to protect your data. Our security framework is reviewed and updated on a regular basis.
- Encryption: All data transmissions are encrypted using TLS 1.3. Stored data is also secured with AES-256 encryption.
- Firewall & Anti-DDoS: Vipbat's servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
- Two-Factor Authentication (2FA): You have the option to enable two-factor authentication for an extra layer of account security.
- Security Audits: Regular penetration testing and security audits are conducted by independent third-party specialists.
- Access Controls: Only authorized personnel can access specific data, and all access is logged.
- Data Backup: Regular encrypted backups are stored securely to eliminate any risk of data loss.
Stay vigilant: Vipbat will never ask for your password, OTP, or full payment details via email or chat. Any such request should be treated as fraudulent — please report it to our support team immediately.
9Privacy Policy Updates
Vipbat reserves the right to update this Privacy Policy as needed. Changes may be made from time to time due to technology updates, new services, or legal requirements.
For significant changes, we will:
- We will send a notice to your registered email address.
- We will update the "Last Updated" date at the top of this page.
- Where necessary, we will provide the opportunity to review and accept the updated policy at login.
Continued use of Vipbat after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
10Contact Us
For any questions, requests, or complaints regarding the Privacy Policy, please contact Vipbat. Our dedicated privacy team is always ready to assist you.
- Email: [email protected]
- Live Chat: Click the chat button at the bottom right of the website (available 24/7)
We aim to respond to all privacy-related requests within 30 business days. For more complex requests, this may take a little longer, but you will be notified in advance.
Language: This Privacy Policy is provided in English. In the event of any conflict with a version in another language, the English version shall prevail.
FAQ
Privacy Policy — Frequently Asked Questions
No, Vipbat never sells your personal data to any third party. Where limited data is shared with partners necessary for service delivery, it is governed by strict confidentiality agreements.
Your KYC documents (national ID, passport, etc.) are stored on servers secured with AES-256 encryption. Only authorized KYC verification staff can access them, and they are used solely for identity verification purposes. After account closure, they may be retained for up to 5 years as required by law.
Absolutely. This falls under your right to access your data. Email
[email protected] or submit a request via live chat, and Vipbat will provide a summary of your stored data within 30 business days.
Yes, you can unsubscribe from marketing emails or notifications at any time. There is an unsubscribe link at the bottom of every email, or you can contact support and they will opt you out. However, important account-related notifications cannot be turned off.
Most data is deleted after account closure. However, financial transaction records and KYC information may be retained for up to 5 years due to legal and regulatory obligations. This retention is strictly for legal compliance, not commercial purposes.
Vipbat uses IP addresses to estimate your approximate location — primarily to prevent fraud and block access from restricted regions. Vipbat does not perform direct GPS tracking or precise location tracking of any kind. Location permission is not requested on the mobile app either.